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Grievance Redressal Process

Level 1

If you have a Query or a Request you may choose to speak to our call centre executive, visit our nearest branch or refer to our FAQs.

Branch Locator Call Us

If you are not satisfied with the service provided by the contact center. You can write to us at the below link

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Level 2

If you are not satisfied with the resolution provided at Level 1 by our customer service team. You may write to our Grievance Redressal at below link

Write to us

Level 3

If the complaint is not resolved at level 2 by Grievance Redressal team or has experienced a breached TAT (Turnaround Time) the same shall get escalated by default to Nodal officer. Further, in case the resolution provided by Grievance Redressal at Level 2 is not satisfactory, customer may forward the concern to the Nodal Officer at below mentioned addres

The General Manager, Nodal Officer, Grievance Redressal
Indiabulls Housing Finance Limited
422 B, Udyog Vihar Phase IV, Sector-18 Gurugram, Haryana – 122015

Customer Service Team is available from:

Monday to Saturday – 9 am to 6 pm

Except 2nd and 3rd Saturdays and Public Holidays

Note:

1. For verification please mention registered mobile number & email address. In case of non-availability you may call on our toll free number 1800-572-7777.

2. In case you have loan application number or lead ID. Please mention the same in message box for faster resolution.

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